What to include
Tell us what you were trying to do, your community, phone model, whether you use iPhone or Android, and the approximate time of the issue.
HERE TO HELP
How can we help?
Start here when something does not work as expected. Find sign-in answers and a way to contact the SK ONE team.
Contact the team
OBIES TECH S.A., Argentina, provides technical support for SK ONE. You can email us without signing in to the app.
Protect your information
Do not send access codes, passwords or full photos of your identity document. Hide personal details and other people’s information in any screenshot.
Frequently asked questions
How do I sign in for the first time?
Open SK ONE, enter your DNI and follow the instructions. If a registered email is found, the app shows a masked destination before asking for the code. Otherwise it explains how to continue registration or recovery.
I did not receive my access code
Check the email shown on screen, including your spam folder. If the app allows resending, request a new code and use the latest one. Never share it with anyone.
I cannot access my registered email
Use email recovery when the app shows the code destination. If you cannot continue, contact us for guidance on verifying your identity through the appropriate channel.
My community or a feature is missing
Profile links and available services depend on the community. Ask Administration whether your information is up to date and the feature is available to you.
The app cannot read my identity document
Use good light, avoid glare and keep the whole document within the guide. Follow the instructions for each side. If it still fails, use the alternative offered by the app or ask Administration for help; do not email your document here.
How do I update the app?
After publication, native updates will be available through the App Store or Google Play. During testing, use TestFlight or your testing link. Include the version displayed by the app when reporting an issue.
When to contact Administration
Questions about community fees, property ownership or occupancy, access permissions, sanctions and procedure decisions belong to your community. If Requests is enabled, use it to start and follow your enquiry. OBIES technical support does not replace these decisions.
Questions about your information
For access, correction or account and data deletion requests, see the privacy requests section. Uninstalling the app does not initiate deletion.
Privacy and requests